A business and IT architecture model supporting public organizations introducing language technologies

Martin Henkel; Erik Perjons; Eriks Sneiders

doi:10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies

Martin Henkel
, Erik Perjons
, Eriks Sneiders

Stockholm University

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

Abstract

Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

Original language	English
Title of host publication	New Advances in Information Systems and Technologies
Editors	Marcelo Mendonca Teixeira, Ana Maria Correia, Hojjat Adeli, Alvaro Rocha, Luis Paulo Reis
Publisher	Springer Verlag
Pages	389-399
Number of pages	11
ISBN (Print)	9783319312316
DOIs	https://doi.org/10.1007/978-3-319-31232-3_37
Publication status	Published - 2016
Externally published	Yes
Event	World Conference on Information Systems and Technologies, WorldCIST 2016 - Recife, Brazil Duration: 22 Mar 2016 → 24 Mar 2016

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	444
ISSN (Print)	2194-5357

Conference

Conference	World Conference on Information Systems and Technologies, WorldCIST 2016
Country/Territory	Brazil
City	Recife
Period	22/03/16 → 24/03/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Business architecture
Business cases
Business intelligence
Egovernment
IT architecture
Language technology

Access to Document

10.1007/978-3-319-31232-3_37

Cite this

Henkel, M., Perjons, E., & Sneiders, E. (2016). A business and IT architecture model supporting public organizations introducing language technologies. In M. M. Teixeira, A. M. Correia, H. Adeli, A. Rocha, & L. P. Reis (Eds.), New Advances in Information Systems and Technologies (pp. 389-399). (Advances in Intelligent Systems and Computing; Vol. 444). Springer Verlag. https://doi.org/10.1007/978-3-319-31232-3_37

Henkel, Martin ; Perjons, Erik ; Sneiders, Eriks. / A business and IT architecture model supporting public organizations introducing language technologies. New Advances in Information Systems and Technologies. editor / Marcelo Mendonca Teixeira ; Ana Maria Correia ; Hojjat Adeli ; Alvaro Rocha ; Luis Paulo Reis. Springer Verlag, 2016. pp. 389-399 (Advances in Intelligent Systems and Computing).

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title = "A business and IT architecture model supporting public organizations introducing language technologies",

abstract = "Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization{\textquoteright}s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens{\textquoteright} interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.",

keywords = "Business architecture, Business cases, Business intelligence, Egovernment, IT architecture, Language technology",

author = "Martin Henkel and Erik Perjons and Eriks Sneiders",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2016.; World Conference on Information Systems and Technologies, WorldCIST 2016 ; Conference date: 22-03-2016 Through 24-03-2016",

year = "2016",

doi = "10.1007/978-3-319-31232-3\_37",

language = "English",

isbn = "9783319312316",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer Verlag",

pages = "389--399",

editor = "Teixeira, \{Marcelo Mendonca\} and Correia, \{Ana Maria\} and Hojjat Adeli and Alvaro Rocha and Reis, \{Luis Paulo\}",

booktitle = "New Advances in Information Systems and Technologies",

address = "Germany",

}

Henkel, M, Perjons, E & Sneiders, E 2016, A business and IT architecture model supporting public organizations introducing language technologies. in MM Teixeira, AM Correia, H Adeli, A Rocha & LP Reis (eds), New Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing, vol. 444, Springer Verlag, pp. 389-399, World Conference on Information Systems and Technologies, WorldCIST 2016, Recife, Brazil, 22/03/16. https://doi.org/10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies. / Henkel, Martin; Perjons, Erik; Sneiders, Eriks.
New Advances in Information Systems and Technologies. ed. / Marcelo Mendonca Teixeira; Ana Maria Correia; Hojjat Adeli; Alvaro Rocha; Luis Paulo Reis. Springer Verlag, 2016. p. 389-399 (Advances in Intelligent Systems and Computing; Vol. 444).

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

TY - GEN

T1 - A business and IT architecture model supporting public organizations introducing language technologies

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AU - Sneiders, Eriks

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2016.

PY - 2016

Y1 - 2016

N2 - Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

AB - Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

KW - Business architecture

KW - Business cases

KW - Business intelligence

KW - Egovernment

KW - IT architecture

KW - Language technology

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AN - SCOPUS:84961675695

SN - 9783319312316

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Henkel M, Perjons E, Sneiders E. A business and IT architecture model supporting public organizations introducing language technologies. In Teixeira MM, Correia AM, Adeli H, Rocha A, Reis LP, editors, New Advances in Information Systems and Technologies. Springer Verlag. 2016. p. 389-399. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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