Active Ownership as an E-Service Management Practice in Transformational Government

Eriks Sneiders

doi:10.1145/3680127.3680153

Active Ownership as an E-Service Management Practice in Transformational Government

Eriks Sneiders^*

^*Corresponding author for this work

Stockholm University

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

2 Citations (Scopus)

Abstract

Research in e-government success factors and barriers identifies phenomena that make an e-government initiative succeed or fail, but it does not quite answer the question: "And what shall we do about it?"Therefore, this research explores e-government success influencers in several dimensions - e-government success factors and barriers, public-private partnership, stakeholders in e-government implementation, adoption of e-services by citizens - and re-arranges the e-government success influencers into the role of active ownership of a public e-service. An active owner designates an entity being in charge of the success of the e-service throughout the lifecycle of the e-service, and being committed to the duty of being in charge. Alternatively, an active owner can be a motivated stakeholder committed to the success of the e-service. The research is based on a literature review. The paper explicates and explains the role of active ownership of a public e-service, and the main actors who claim the role, as well as motivates the qualities and tasks of the active ownership.

Original language	English
Title of host publication	Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024
Editors	Soon Ae Chun, Geci Karuri-Sebina, Erico Przeybilovicz
Publisher	Association for Computing Machinery
Pages	97-104
Number of pages	8
ISBN (Electronic)	9798400717802
DOIs	https://doi.org/10.1145/3680127.3680153
Publication status	Published - 16 Dec 2024
Externally published	Yes
Event	17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024 - Pretoria, South Africa Duration: 1 Oct 2024 → 4 Oct 2024

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024
Country/Territory	South Africa
City	Pretoria
Period	1/10/24 → 4/10/24

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions
SDG 17 Partnerships for the Goals

Keywords

Citizen-centric e-service
E-service management
E-service success factors
Public value delivery

Access to Document

10.1145/3680127.3680153

Cite this

Sneiders, E. (2024). Active Ownership as an E-Service Management Practice in Transformational Government. In S. A. Chun, G. Karuri-Sebina, & E. Przeybilovicz (Eds.), Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024 (pp. 97-104). (ACM International Conference Proceeding Series). Association for Computing Machinery . https://doi.org/10.1145/3680127.3680153

Sneiders, Eriks. / Active Ownership as an E-Service Management Practice in Transformational Government. Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024. editor / Soon Ae Chun ; Geci Karuri-Sebina ; Erico Przeybilovicz. Association for Computing Machinery , 2024. pp. 97-104 (ACM International Conference Proceeding Series).

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title = "Active Ownership as an E-Service Management Practice in Transformational Government",

abstract = "Research in e-government success factors and barriers identifies phenomena that make an e-government initiative succeed or fail, but it does not quite answer the question: {"}And what shall we do about it?{"}Therefore, this research explores e-government success influencers in several dimensions - e-government success factors and barriers, public-private partnership, stakeholders in e-government implementation, adoption of e-services by citizens - and re-arranges the e-government success influencers into the role of active ownership of a public e-service. An active owner designates an entity being in charge of the success of the e-service throughout the lifecycle of the e-service, and being committed to the duty of being in charge. Alternatively, an active owner can be a motivated stakeholder committed to the success of the e-service. The research is based on a literature review. The paper explicates and explains the role of active ownership of a public e-service, and the main actors who claim the role, as well as motivates the qualities and tasks of the active ownership.",

keywords = "Citizen-centric e-service, E-service management, E-service success factors, Public value delivery",

author = "Eriks Sneiders",

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Sneiders, E 2024, Active Ownership as an E-Service Management Practice in Transformational Government. in SA Chun, G Karuri-Sebina & E Przeybilovicz (eds), Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024. ACM International Conference Proceeding Series, Association for Computing Machinery , pp. 97-104, 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024, Pretoria, South Africa, 1/10/24. https://doi.org/10.1145/3680127.3680153

Active Ownership as an E-Service Management Practice in Transformational Government. / Sneiders, Eriks.
Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024. ed. / Soon Ae Chun; Geci Karuri-Sebina; Erico Przeybilovicz. Association for Computing Machinery , 2024. p. 97-104 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

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AU - Sneiders, Eriks

PY - 2024/12/16

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N2 - Research in e-government success factors and barriers identifies phenomena that make an e-government initiative succeed or fail, but it does not quite answer the question: "And what shall we do about it?"Therefore, this research explores e-government success influencers in several dimensions - e-government success factors and barriers, public-private partnership, stakeholders in e-government implementation, adoption of e-services by citizens - and re-arranges the e-government success influencers into the role of active ownership of a public e-service. An active owner designates an entity being in charge of the success of the e-service throughout the lifecycle of the e-service, and being committed to the duty of being in charge. Alternatively, an active owner can be a motivated stakeholder committed to the success of the e-service. The research is based on a literature review. The paper explicates and explains the role of active ownership of a public e-service, and the main actors who claim the role, as well as motivates the qualities and tasks of the active ownership.

AB - Research in e-government success factors and barriers identifies phenomena that make an e-government initiative succeed or fail, but it does not quite answer the question: "And what shall we do about it?"Therefore, this research explores e-government success influencers in several dimensions - e-government success factors and barriers, public-private partnership, stakeholders in e-government implementation, adoption of e-services by citizens - and re-arranges the e-government success influencers into the role of active ownership of a public e-service. An active owner designates an entity being in charge of the success of the e-service throughout the lifecycle of the e-service, and being committed to the duty of being in charge. Alternatively, an active owner can be a motivated stakeholder committed to the success of the e-service. The research is based on a literature review. The paper explicates and explains the role of active ownership of a public e-service, and the main actors who claim the role, as well as motivates the qualities and tasks of the active ownership.

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KW - Public value delivery

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ER -

Sneiders E. Active Ownership as an E-Service Management Practice in Transformational Government. In Chun SA, Karuri-Sebina G, Przeybilovicz E, editors, Proceedings of the 17th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2024. Association for Computing Machinery . 2024. p. 97-104. (ACM International Conference Proceeding Series). doi: 10.1145/3680127.3680153

Active Ownership as an E-Service Management Practice in Transformational Government

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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