@inproceedings{e6fc278cdbc34862b5c378f9f187ac43,
title = "Automated email answering by text pattern matching",
abstract = "Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answers. Our standard answers are linked to representative text patterns that match incoming messages. The system works in three languages. The performance was evaluated on two email sets; the main advantage of our email answering technique is good correctness of the delivered replies.",
keywords = "Automated email answering, automatic email response, question answering, text message answering, text patterns",
author = "Eriks Sneiders",
year = "2010",
doi = "10.1007/978-3-642-14770-8\_41",
language = "English",
isbn = "3642147690",
series = "Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)",
pages = "381--392",
booktitle = "Advances in Natural Language Processing - 7th International Conference on NLP, IceTAL 2010, Proceedings",
note = "7th International Conference on NLP, IceTAL 2010 ; Conference date: 16-08-2010 Through 18-08-2010",
}