Chapter 10: The Risk Landscape in the Digital Transformation of Finance and Insurance

Based on the poll’s results, the financial services sector is now on the edge of a digital revolution. Financial institutions are undergoing a period of radical change due to technological advancements in the digital sphere. The widespread use of cutting-edge digital technologies in the real world has accelerated the shift from the conventional economy to the digital economy. Total operational risk as a percentage of total bank capital was 0.65%, which is below the minimum permitted figure. This metric allows for the diversification of company risks. This chapter proposes a novel, future-oriented strategy for studying financial crises, expanding the digital transformation research agenda across disciplines. Accordingly, the authors simulated the study object’s operational risk using an optimal approach to measurements (AMA) in accordance with Basel II (Santander Bank). The study’s findings enabled the authors to determine whether or not the value was necessary for Santander Bank to bear in the next years by calculating the overall value of operational risks and evaluating the indicator’s acceptability relative to the bank’s capital.