Machine translation for e-Government - the Baltic case

This paper presents a case study about the development of MT systems for two Baltic governments. The governments of Latvia and Lithuania presented Tilde with a need to expand their communication to reach multilingual citizens. In order to meet this need, Tilde collected a vast amount of domain-specific data and trained MT system to produce high-quality translation. In the process, Tilde identified and overcame the challenges of a lack of parallel corporate for the given domain and language pairs. In this paper, we discuss how the systems were integrated into several facilities: a public online interface, website translator, webpage widgets, and mobile apps. We will detail how these facilities allow for the MT system to be used in various applications, including document translation, website translation, and integration into e-services. As a result of MT application, the public sector can not only make its services more universally acceptable, but also improve the flow of information to and from citizens.