Opportunities for improving eGovernment: Using language technology in workflow management

Ola Knutsson; Eriks Sneiders; Alyaa Alfalahi

doi:10.1145/2463728.2463833

Opportunities for improving eGovernment: Using language technology in workflow management

Ola Knutsson
, Eriks Sneiders
, Alyaa Alfalahi

Stockholm University

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

3 Citations (Scopus)

Abstract

Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

Original language	English
Title of host publication	ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings
Pages	495-496
Number of pages	2
DOIs	https://doi.org/10.1145/2463728.2463833
Publication status	Published - 2012
Externally published	Yes
Event	6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012 - Albany, NY, United States Duration: 22 Oct 2012 → 25 Oct 2012

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012
Country/Territory	United States
City	Albany, NY
Period	22/10/12 → 25/10/12

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Document analysis
Language technology
Workflow management

Access to Document

10.1145/2463728.2463833

Cite this

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title = "Opportunities for improving eGovernment: Using language technology in workflow management",

abstract = "Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.",

keywords = "Document analysis, Language technology, Workflow management",

author = "Ola Knutsson and Eriks Sneiders and Alyaa Alfalahi",

year = "2012",

doi = "10.1145/2463728.2463833",

language = "English",

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series = "ACM International Conference Proceeding Series",

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note = "6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012 ; Conference date: 22-10-2012 Through 25-10-2012",

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Knutsson, O, Sneiders, E & Alfalahi, A 2012, Opportunities for improving eGovernment: Using language technology in workflow management. in ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings. ACM International Conference Proceeding Series, pp. 495-496, 6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012, Albany, NY, United States, 22/10/12. https://doi.org/10.1145/2463728.2463833

Opportunities for improving eGovernment: Using language technology in workflow management. / Knutsson, Ola; Sneiders, Eriks; Alfalahi, Alyaa.
ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings. 2012. p. 495-496 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

TY - GEN

T1 - Opportunities for improving eGovernment

T2 - 6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012

AU - Knutsson, Ola

AU - Sneiders, Eriks

AU - Alfalahi, Alyaa

PY - 2012

Y1 - 2012

N2 - Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

AB - Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

KW - Document analysis

KW - Language technology

KW - Workflow management

UR - https://www.scopus.com/pages/publications/84877296678

U2 - 10.1145/2463728.2463833

DO - 10.1145/2463728.2463833

M3 - Conference paper

AN - SCOPUS:84877296678

SN - 9781450312004

T3 - ACM International Conference Proceeding Series

SP - 495

EP - 496

BT - ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings

Y2 - 22 October 2012 through 25 October 2012

ER -

Opportunities for improving eGovernment: Using language technology in workflow management

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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