Potential of language technology to support public organizations and their communication channels in a developing country

Eriks Sneiders; Jean Claude Byungura; Martin Henkel; Erik Perjons

doi:10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country

Eriks Sneiders
, Jean Claude Byungura
, Martin Henkel
, Erik Perjons

Stockholm University

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

2 Citations (Scopus)

Abstract

Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

Original language	English
Title of host publication	Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017
Editors	Rahul De', Tomasz Janowski, Rehema Baguma
Publisher	Association for Computing Machinery
Pages	236-244
Number of pages	9
ISBN (Electronic)	9781450348256
DOIs	https://doi.org/10.1145/3047273.3047333
Publication status	Published - 7 Mar 2017
Externally published	Yes
Event	10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017 - New Delhi, India Duration: 7 Mar 2017 → 9 Mar 2017

Publication series

Name	ACM International Conference Proceeding Series
Volume	Part F128003

Conference

Conference	10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017
Country/Territory	India
City	New Delhi
Period	7/03/17 → 9/03/17

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Keywords

Communication channels
E-participation
Government 2.0
ICT for development
Language technology
Participatory decision and policy making

Access to Document

10.1145/3047273.3047333

Cite this

Sneiders, E., Byungura, J. C., Henkel, M., & Perjons, E. (2017). Potential of language technology to support public organizations and their communication channels in a developing country. In R. De', T. Janowski, & R. Baguma (Eds.), Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017 (pp. 236-244). (ACM International Conference Proceeding Series; Vol. Part F128003). Association for Computing Machinery . https://doi.org/10.1145/3047273.3047333

Sneiders, Eriks ; Byungura, Jean Claude ; Henkel, Martin et al. / Potential of language technology to support public organizations and their communication channels in a developing country. Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. editor / Rahul De' ; Tomasz Janowski ; Rehema Baguma. Association for Computing Machinery , 2017. pp. 236-244 (ACM International Conference Proceeding Series).

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title = "Potential of language technology to support public organizations and their communication channels in a developing country",

abstract = "Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.",

keywords = "Communication channels, E-participation, Government 2.0, ICT for development, Language technology, Participatory decision and policy making",

author = "Eriks Sneiders and Byungura, \{Jean Claude\} and Martin Henkel and Erik Perjons",

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Sneiders, E, Byungura, JC, Henkel, M & Perjons, E 2017, Potential of language technology to support public organizations and their communication channels in a developing country. in R De', T Janowski & R Baguma (eds), Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. ACM International Conference Proceeding Series, vol. Part F128003, Association for Computing Machinery , pp. 236-244, 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017, New Delhi, India, 7/03/17. https://doi.org/10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country. / Sneiders, Eriks; Byungura, Jean Claude; Henkel, Martin et al.
Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. ed. / Rahul De'; Tomasz Janowski; Rehema Baguma. Association for Computing Machinery , 2017. p. 236-244 (ACM International Conference Proceeding Series; Vol. Part F128003).

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › Research › peer-review

TY - GEN

T1 - Potential of language technology to support public organizations and their communication channels in a developing country

AU - Sneiders, Eriks

AU - Byungura, Jean Claude

AU - Henkel, Martin

AU - Perjons, Erik

PY - 2017/3/7

Y1 - 2017/3/7

N2 - Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

AB - Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

KW - Communication channels

KW - E-participation

KW - Government 2.0

KW - ICT for development

KW - Language technology

KW - Participatory decision and policy making

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M3 - Conference paper

AN - SCOPUS:85020863838

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EP - 244

BT - Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017

A2 - De', Rahul

A2 - Janowski, Tomasz

A2 - Baguma, Rehema

PB - Association for Computing Machinery

T2 - 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017

Y2 - 7 March 2017 through 9 March 2017

ER -

Sneiders E, Byungura JC, Henkel M, Perjons E. Potential of language technology to support public organizations and their communication channels in a developing country. In De' R, Janowski T, Baguma R, editors, Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. Association for Computing Machinery . 2017. p. 236-244. (ACM International Conference Proceeding Series). doi: 10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

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