@inproceedings{383defa8539d470da2af1bba3d292687,
title = "Supporting workflow and adaptive case management with language technologies",
abstract = "Public organizations handle many request from citizens, some are routine requests, while others are more complex. To support the handling of requests workflow management (WfM) systems and Adaptive Case Management (ACM) systems may be used. However, in order to be more efficient both WfM and ACM systems may be augmented with other technologies. In this paper, we examine how the use of language technologies can support WfM and ACM in the public sector. Based on a set of case studies from Swedish public organizations, we have identified a set of language technology use cases. Each use case is describing a potential application of language technologies in public organizations, and how these technologies can be used to support WfM as well as ACM approaches in these organizations.",
keywords = "Adaptive case management, Language technologies, Public organizations, Workflow management systems",
author = "Martin Henke and Erik Perjons and Eriks Sneiders",
note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2015.; World Conference on Information Systems and Technologies, WorldCIST 2015 ; Conference date: 01-04-2015 Through 03-04-2015",
year = "2015",
doi = "10.1007/978-3-319-16486-1\_53",
language = "English",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "543--552",
editor = "{\'A}lvaro Rocha and {\'A}lvaro Rocha and Correia, \{Ana Maria\} and Sandra Costanzo and Reis, \{Lu{\'i}s Paulo\}",
booktitle = "New Contributions in Information Systems and Technologies",
address = "Germany",
}