A business and IT architecture model supporting public organizations introducing language technologies

Martin Henkel; Erik Perjons; Eriks Sneiders

doi:10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies

Martin Henkel
, Erik Perjons
, Eriks Sneiders

Stockholm University

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

Kopsavilkums

Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

Oriģinālvaloda	Angļu
Rīkotāja publikācijas nosaukums	New Advances in Information Systems and Technologies
Redaktori	Marcelo Mendonca Teixeira, Ana Maria Correia, Hojjat Adeli, Alvaro Rocha, Luis Paulo Reis
Izdevējs	Springer Verlag
Lapas	389-399
Lapu skaits	11
ISBN (Drukātā versija)	9783319312316
DOIs	https://doi.org/10.1007/978-3-319-31232-3_37
Publikācijas statuss	Publicēts - 2016
Ārēji publicēts	Jā
Pasākums	World Conference on Information Systems and Technologies, WorldCIST 2016 - Recife, Brazīlija Ilgums: 22 marts 2016 → 24 marts 2016

Publikāciju sērijas

Nosaukums	Advances in Intelligent Systems and Computing
Sējums	444
ISSN (Drukātā versija)	2194-5357

Konference

Konference	World Conference on Information Systems and Technologies, WorldCIST 2016
Valsts/Teritorija	Brazīlija
Pilsēta	Recife
Periods	22/03/16 → 24/03/16

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10.1007/978-3-319-31232-3_37

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Henkel, M., Perjons, E., & Sneiders, E. (2016). A business and IT architecture model supporting public organizations introducing language technologies. (gadā) M. M. Teixeira, A. M. Correia, H. Adeli, A. Rocha, & L. P. Reis (Red.), New Advances in Information Systems and Technologies (lpp. 389-399). (Advances in Intelligent Systems and Computing; Sēj. 444). Springer Verlag. https://doi.org/10.1007/978-3-319-31232-3_37

Henkel, Martin ; Perjons, Erik ; Sneiders, Eriks. / A business and IT architecture model supporting public organizations introducing language technologies. New Advances in Information Systems and Technologies. redaktors / Marcelo Mendonca Teixeira ; Ana Maria Correia ; Hojjat Adeli ; Alvaro Rocha ; Luis Paulo Reis. Springer Verlag, 2016. lpp. 389-399 (Advances in Intelligent Systems and Computing).

@inproceedings{6d61acc580e749068a46fede0faaa869,

title = "A business and IT architecture model supporting public organizations introducing language technologies",

abstract = "Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization{\textquoteright}s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens{\textquoteright} interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.",

keywords = "Business architecture, Business cases, Business intelligence, Egovernment, IT architecture, Language technology",

author = "Martin Henkel and Erik Perjons and Eriks Sneiders",

note = "Publisher Copyright: {\textcopyright} Springer International Publishing Switzerland 2016.; World Conference on Information Systems and Technologies, WorldCIST 2016 ; Conference date: 22-03-2016 Through 24-03-2016",

year = "2016",

doi = "10.1007/978-3-319-31232-3\_37",

language = "English",

isbn = "9783319312316",

series = "Advances in Intelligent Systems and Computing",

publisher = "Springer Verlag",

pages = "389--399",

editor = "Teixeira, \{Marcelo Mendonca\} and Correia, \{Ana Maria\} and Hojjat Adeli and Alvaro Rocha and Reis, \{Luis Paulo\}",

booktitle = "New Advances in Information Systems and Technologies",

address = "Germany",

}

Henkel, M, Perjons, E & Sneiders, E 2016, A business and IT architecture model supporting public organizations introducing language technologies. (kur) MM Teixeira, AM Correia, H Adeli, A Rocha & LP Reis (red.), New Advances in Information Systems and Technologies. Advances in Intelligent Systems and Computing, sēj. 444, Springer Verlag, lpp. 389-399, World Conference on Information Systems and Technologies, WorldCIST 2016, Recife, Brazīlija, 22/03/16. https://doi.org/10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies. / Henkel, Martin; Perjons, Erik; Sneiders, Eriks.
New Advances in Information Systems and Technologies. red. / Marcelo Mendonca Teixeira; Ana Maria Correia; Hojjat Adeli; Alvaro Rocha; Luis Paulo Reis. Springer Verlag, 2016. lpp. 389-399 (Advances in Intelligent Systems and Computing; Sēj. 444).

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

TY - GEN

T1 - A business and IT architecture model supporting public organizations introducing language technologies

AU - Henkel, Martin

AU - Perjons, Erik

AU - Sneiders, Eriks

N1 - Publisher Copyright: © Springer International Publishing Switzerland 2016.

PY - 2016

Y1 - 2016

N2 - Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

AB - Language technologies and tools, such as text mining, information extraction, and question and answering systems, are becoming mature and should be ready for deployment in public organizations. However, it is not obvious how these technologies can be applied for improving customer service and case handling processes as well as supporting an organization’s proactiveness and strategic decisions. In this paper, we present a business and IT architecture model. The model introduces an overview of the roles, information and IT systems commonly used in public organizations for citizens’ interaction. We furthermore extend the model to show how language technologies can be used for supporting operational and strategic processes in public organizations. The model and its extension are based on and exemplified by cases from Swedish public organizations.

KW - Business architecture

KW - Business cases

KW - Business intelligence

KW - Egovernment

KW - IT architecture

KW - Language technology

UR - https://www.scopus.com/pages/publications/84961675695

U2 - 10.1007/978-3-319-31232-3_37

DO - 10.1007/978-3-319-31232-3_37

M3 - Conference paper

AN - SCOPUS:84961675695

SN - 9783319312316

T3 - Advances in Intelligent Systems and Computing

SP - 389

EP - 399

BT - New Advances in Information Systems and Technologies

A2 - Teixeira, Marcelo Mendonca

A2 - Correia, Ana Maria

A2 - Adeli, Hojjat

A2 - Rocha, Alvaro

A2 - Reis, Luis Paulo

PB - Springer Verlag

T2 - World Conference on Information Systems and Technologies, WorldCIST 2016

Y2 - 22 March 2016 through 24 March 2016

ER -

Henkel M, Perjons E, Sneiders E. A business and IT architecture model supporting public organizations introducing language technologies. (gadā) Teixeira MM, Correia AM, Adeli H, Rocha A, Reis LP, redaktori, New Advances in Information Systems and Technologies. Springer Verlag. 2016. lpp. 389-399. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-31232-3_37

A business and IT architecture model supporting public organizations introducing language technologies

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