Opportunities for improving eGovernment: Using language technology in workflow management

Ola Knutsson; Eriks Sneiders; Alyaa Alfalahi

doi:10.1145/2463728.2463833

Opportunities for improving eGovernment: Using language technology in workflow management

Ola Knutsson
, Eriks Sneiders
, Alyaa Alfalahi

Stockholm University

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

3 Atsauces (Scopus)

Kopsavilkums

Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

Oriģinālvaloda	Angļu
Rīkotāja publikācijas nosaukums	ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings
Lapas	495-496
Lapu skaits	2
DOIs	https://doi.org/10.1145/2463728.2463833
Publikācijas statuss	Publicēts - 2012
Ārēji publicēts	Jā
Pasākums	6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012 - Albany, NY, Amerikas Savienotās Valstis Ilgums: 22 okt. 2012 → 25 okt. 2012

Publikāciju sērijas

Nosaukums	ACM International Conference Proceeding Series

Konference

Konference	6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012
Valsts/Teritorija	Amerikas Savienotās Valstis
Pilsēta	Albany, NY
Periods	22/10/12 → 25/10/12

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10.1145/2463728.2463833

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title = "Opportunities for improving eGovernment: Using language technology in workflow management",

abstract = "Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.",

keywords = "Document analysis, Language technology, Workflow management",

author = "Ola Knutsson and Eriks Sneiders and Alyaa Alfalahi",

year = "2012",

doi = "10.1145/2463728.2463833",

language = "English",

isbn = "9781450312004",

series = "ACM International Conference Proceeding Series",

pages = "495--496",

booktitle = "ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings",

note = "6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012 ; Conference date: 22-10-2012 Through 25-10-2012",

}

Knutsson, O, Sneiders, E & Alfalahi, A 2012, Opportunities for improving eGovernment: Using language technology in workflow management. (kur) ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings. ACM International Conference Proceeding Series, lpp. 495-496, 6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012, Albany, NY, Amerikas Savienotās Valstis, 22/10/12. https://doi.org/10.1145/2463728.2463833

Opportunities for improving eGovernment: Using language technology in workflow management. / Knutsson, Ola; Sneiders, Eriks; Alfalahi, Alyaa.
ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings. 2012. lpp. 495-496 (ACM International Conference Proceeding Series).

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

TY - GEN

T1 - Opportunities for improving eGovernment

T2 - 6th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2012

AU - Knutsson, Ola

AU - Sneiders, Eriks

AU - Alfalahi, Alyaa

PY - 2012

Y1 - 2012

N2 - Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

AB - Workflow management deals with a fair amount of free text - scanned paper documents, web input forms, e-mail, input from mobile devices as well as texts from government agencies to citizens. The free-text input is intended for a human reader. Still, in eGovernment settings we would like to process such input before, while and after handling officers read it. This paper presents some examples on how language technology can increase efficiency and quality of workflow management.

KW - Document analysis

KW - Language technology

KW - Workflow management

UR - https://www.scopus.com/pages/publications/84877296678

U2 - 10.1145/2463728.2463833

DO - 10.1145/2463728.2463833

M3 - Conference paper

AN - SCOPUS:84877296678

SN - 9781450312004

T3 - ACM International Conference Proceeding Series

SP - 495

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BT - ICEGOV 2012 - 6th International Conference on Theory and Practice of Electronic Governance, Proceedings

Y2 - 22 October 2012 through 25 October 2012

ER -

Opportunities for improving eGovernment: Using language technology in workflow management

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ANO IAM

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