Potential of language technology to support public organizations and their communication channels in a developing country

Eriks Sneiders; Jean Claude Byungura; Martin Henkel; Erik Perjons

doi:10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country

Eriks Sneiders
, Jean Claude Byungura
, Martin Henkel
, Erik Perjons

Stockholm University

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

2 Atsauces (Scopus)

Kopsavilkums

Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

Oriģinālvaloda	Angļu
Rīkotāja publikācijas nosaukums	Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017
Redaktori	Rahul De', Tomasz Janowski, Rehema Baguma
Izdevējs	Association for Computing Machinery
Lapas	236-244
Lapu skaits	9
ISBN (Elektroniski)	9781450348256
DOIs	https://doi.org/10.1145/3047273.3047333
Publikācijas statuss	Publicēts - 7 marts 2017
Ārēji publicēts	Jā
Pasākums	10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017 - New Delhi, Indija Ilgums: 7 marts 2017 → 9 marts 2017

Publikāciju sērijas

Nosaukums	ACM International Conference Proceeding Series
Sējums	Part F128003

Konference

Konference	10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017
Valsts/Teritorija	Indija
Pilsēta	New Delhi
Periods	7/03/17 → 9/03/17

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10.1145/3047273.3047333

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Sneiders, E., Byungura, J. C., Henkel, M., & Perjons, E. (2017). Potential of language technology to support public organizations and their communication channels in a developing country. (gadā) R. De', T. Janowski, & R. Baguma (Red.), Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017 (lpp. 236-244). (ACM International Conference Proceeding Series; Sēj. Part F128003). Association for Computing Machinery . https://doi.org/10.1145/3047273.3047333

Sneiders, Eriks ; Byungura, Jean Claude ; Henkel, Martin u.c. / Potential of language technology to support public organizations and their communication channels in a developing country. Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. redaktors / Rahul De' ; Tomasz Janowski ; Rehema Baguma. Association for Computing Machinery , 2017. lpp. 236-244 (ACM International Conference Proceeding Series).

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title = "Potential of language technology to support public organizations and their communication channels in a developing country",

abstract = "Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.",

keywords = "Communication channels, E-participation, Government 2.0, ICT for development, Language technology, Participatory decision and policy making",

author = "Eriks Sneiders and Byungura, \{Jean Claude\} and Martin Henkel and Erik Perjons",

note = "Publisher Copyright: {\textcopyright} 2017 ACM.; 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017 ; Conference date: 07-03-2017 Through 09-03-2017",

year = "2017",

month = mar,

day = "7",

doi = "10.1145/3047273.3047333",

language = "English",

series = "ACM International Conference Proceeding Series",

publisher = "Association for Computing Machinery ",

pages = "236--244",

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Sneiders, E, Byungura, JC, Henkel, M & Perjons, E 2017, Potential of language technology to support public organizations and their communication channels in a developing country. (kur) R De', T Janowski & R Baguma (red.), Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. ACM International Conference Proceeding Series, sēj. Part F128003, Association for Computing Machinery , lpp. 236-244, 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017, New Delhi, Indija, 7/03/17. https://doi.org/10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country. / Sneiders, Eriks; Byungura, Jean Claude; Henkel, Martin u.c.
Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. red. / Rahul De'; Tomasz Janowski; Rehema Baguma. Association for Computing Machinery , 2017. lpp. 236-244 (ACM International Conference Proceeding Series; Sēj. Part F128003).

Zinātniskās darbības rezultāts: Nodaļa grāmatā/enciklopēdijā/konferences krājumā › Konferences zinātniskais raksts › Pētniecība › koleģiāli recenzēts

TY - GEN

T1 - Potential of language technology to support public organizations and their communication channels in a developing country

AU - Sneiders, Eriks

AU - Byungura, Jean Claude

AU - Henkel, Martin

AU - Perjons, Erik

PY - 2017/3/7

Y1 - 2017/3/7

N2 - Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

AB - Language technology can improve the efficiency and quality of the services provided by public organizations, first of all, the communication with citizens. So far, this has been investigated in the context of Western countries. We do not know, however, how beneficial such application of language technology could be for the so called developing countries. In order to find this out, we explored the communication between ten public organizations and the citizens in Rwanda. We discovered about 20 communication channels; 12 of them could benefit from various applications of language technology. Furthermore, we explored the potential of language technology for analysis of digital communication in order to better understand the citizens' needs and opinions and, hereby, increase the level of e-participation, participatory decision and policy making.

KW - Communication channels

KW - E-participation

KW - Government 2.0

KW - ICT for development

KW - Language technology

KW - Participatory decision and policy making

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U2 - 10.1145/3047273.3047333

DO - 10.1145/3047273.3047333

M3 - Conference paper

AN - SCOPUS:85020863838

T3 - ACM International Conference Proceeding Series

SP - 236

EP - 244

BT - Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017

A2 - De', Rahul

A2 - Janowski, Tomasz

A2 - Baguma, Rehema

PB - Association for Computing Machinery

T2 - 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017

Y2 - 7 March 2017 through 9 March 2017

ER -

Sneiders E, Byungura JC, Henkel M, Perjons E. Potential of language technology to support public organizations and their communication channels in a developing country. (gadā) De' R, Janowski T, Baguma R, redaktori, Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance, ICEGOV 2017. Association for Computing Machinery . 2017. lpp. 236-244. (ACM International Conference Proceeding Series). doi: 10.1145/3047273.3047333

Potential of language technology to support public organizations and their communication channels in a developing country

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